Introduction
Ace 360 (ace360.co) is a trusted online Sports Betting platform serving users across Bangladesh. We take our users' privacy extremely seriously. This Privacy Policy represents a transparent agreement on data protection between ace 360 and its users.
Under ace 360's Privacy Policy, we explain: what types of data are collected, why they are collected, how they are stored and protected, and what rights you have. By using ace 360, you agree to this Privacy Policy.
If our Privacy Policy changes for any reason, this page will be updated and the date of the change will be noted. For significant changes, we may also notify you by email.
| Subject | Description |
|---|---|
| Policy Applies | All users of the ace360.co website and mobile app |
| Data Controller | Ace 360 Board of Directors |
| Data Retention Period | While Account Is Active + 5 Years |
| Contact | Support@ace360.co |
| Effective Date | 1 January 2026 |
What Data We Collect
We collect various types of information to provide services on ace 360. The purpose of this data collection is to deliver a better, more personalized experience and to ensure the security of our platform.
Personally Identifiable Information
- Full name, date of birth & nationality
- Email Address & Mobile Number
- Residential Address
- National ID or passport number (for verification purposes)
- Bank or mobile banking account details (for payments)
Automatically Collected Information
- IP Address & Device Type
- Browser Type & Operating System
- Usage Patterns & Session Duration on the Platform
- Pages Visited & Sections Viewed
- Transaction History & Betting Patterns
How Your Information Is Used
Ace 360 uses your information solely for specific purposes. We never misuse your data. Below is a detailed breakdown of how your information is used in accordance with our privacy policy.
Service Delivery & Operations
- Account Creation & Management
- Processing Betting Transactions
- Processing Deposits & Withdrawals
- Providing Bonuses & Promotions
- Providing Customer Support
Security & Compliance
- Identity Verification & Fraud Prevention
- Compliance with International Anti-Money Laundering Laws
- Preventing Underage Access
- Detecting Suspicious Activity
Platform Improvement
- Analysing and improving the user experience
- Developing and testing new features
- Creating a Personalized Betting Experience
- Delivering Relevant Promotions & Offers
Data Storage & Retention
Ace 360 stores your data on secure servers. In accordance with our Privacy Policy, data is retained only for as long as necessary.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Account active + 5 years | Service Delivery & Legal Compliance |
| Transaction Records | 7 Years | Financial Regulatory Compliance |
| Betting History | 5 Years | Dispute Resolution |
| Support Conversations | 2 Years | Service Quality Improvement |
| Cookie Data | Session or 30 Days | User Experience |
After the specified retention period, ace 360 automatically deletes or anonymizes your personal information so that you can no longer be identified.
Data Sharing Policy
The most important aspect of ace 360's privacy policy is this: we never sell your data to third parties. However, information may be shared in certain specific circumstances.
When Information Is Shared
- With Payment Processors: Payment gateways such as Mobile Pay, Nagad, Rocket, and others are provided with the necessary information to process transactions.
- To Law Enforcement Agencies: ace 360 is legally required to provide information when ordered by a court or mandated by applicable law.
- To Verification Service Providers: Trusted third parties may be used for identity and age verification.
- In Fraud Prevention Systems: Limited data may be shared with security partners for fraud detection purposes.
Cookie Policy
Ace 360 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. As part of our privacy policy, we use the following types of cookies.
Cookie Type
- Essential Cookies: Required for login sessions and security. These cannot be disabled.
- Functional Cookies: To remember your preferences and settings.
- Analytical Cookies: To understand platform usage patterns — fully anonymous.
- Performance Cookies: To improve page loading speed and overall user experience.
You can control or disable most cookies through your browser settings. Please note, however, that disabling certain cookies may cause some ace 360 features to not function properly.
Your Privacy Rights
Under the ace 360 Privacy Policy, you have several important rights regarding your personal data. To exercise any of these rights, please contact our support team.
Right to Know
You may request to know what information ace 360 holds about you.
Right to Rectification
If any of your information is inaccurate, you may request a correction.
Right to Erasure
You may request that your data be deleted under certain conditions.
Right to Object
You may object to the use of your information for specific purposes.
Right to Portability
You may request a copy of your data to download.
Right to Restriction
You may request that we limit the processing of your data under certain circumstances.
Our Security Measures for Data Protection
At the core of ace 360's privacy policy are robust technical and organizational security measures. We follow the highest industry standards to keep your data safe.
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
- Firewall Protection: Advanced firewall systems are in place to prevent unauthorized access.
- Regular Security Audits: Regular security audits conducted by third-party specialist teams.
- Data Masking: Sensitive information is masked within our systems.
- Access Control: Only authorised personnel have access to your data.
ace 360 Privacy Protection Features
No Data Selling
Ace 360 never sells your personal information to third parties — that is our core commitment.
Maximum Encryption
All your data is protected with bank-grade 256-bit SSL encryption.
Consent-Based Collection
Ace 360 does not collect or use any data without your consent.
Anonymous Analytics
All analytics for platform improvement are conducted in a fully anonymized manner.
Automatic Deletion
After the specified period, your data is automatically deleted or anonymised.
Transparent Policy
Our privacy policy is always published in plain, clear, and complete English.
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